Frequently Asked Questions
Have questions? You’re not alone. At Home Therapy, we believe clear answers help you make confident decisions about your plumbing and HVAC needs. Here are some of the most common questions we get from homeowners across the Tampa Bay Area about our service offerings and Therapy Plans.
We offer 1 year labor warranty for most repairs, some maintenance related repairs like drain line flush only receive 3 months of warranty. When installing a new system, you receive 10 years of warranty on parts and 2 years on labor.
All of our jobs are backed by our satisfaction guarantee.
We are licensed to do HVAC work in the state of Florida, our license is CAC1819196. We are also insured.
It is recommended to have your AC unit maintained at least once a year, preferably before the start of the summer season when the AC is used more frequently.
Regular AC maintenance helps to ensure that the unit is operating efficiently and effectively, and it can also help to extend the lifespan of the unit. During a maintenance service, an HVAC technician will inspect and clean the unit, check for any potential issues, and perform any necessary repairs or adjustments.
In addition to annual maintenance, it’s also important to regularly change the air filter in your AC unit, which can help to improve indoor air quality and ensure proper airflow.
Regular maintenance keeps your AC running efficiently and extends its lifespan. Key tasks include:
Replace Filters monthly to maintain airflow and reduce dust buildup.
Clean Coils to improve heat transfer and energy efficiency.
Clear Drain Lines to prevent leaks and water damage.
Lubricate Parts like motors and bearings to reduce wear.
Inspect Electrical Components for safety and performance.
Check Refrigerant Levels to ensure proper cooling.
Service Fans & Blowers to maintain airflow.
Flushing your water heater helps keep it efficient, safe, and long-lasting. Here’s why it matters:
Removes Sediment: Buildup at the bottom of the tank reduces efficiency, causes strange noises, and can shorten the unit’s lifespan.
Improves Water Quality: Sediment can lead to discolored water, odd smells, or a metallic taste.
Prevents Performance Issues: Flushing helps maintain steady hot water temperatures and reduces pressure buildup risks.
Saves Money: A clean tank uses less energy, lowering your utility bills.
Helps Catch Problems Early: Flushing lets you spot issues like corroded parts before they cause major damage.
Experts recommend flushing your water heater once a year—more often if you have hard water or heavy usage.
Maintenance needs vary by water usage, hardness, and softener type. Here’s a quick guide:
Check Salt Levels: Monthly – Ensure the brine tank has enough salt and no salt bridge has formed.
Refill Salt: Every 4–8 weeks – Based on usage. Low salt means poor softening.
Clean Resin Bed: Once or twice a year – Prevents buildup and keeps softening effective.
Replace Filters: Every 6–12 months – Follow manufacturer recommendations.
Annual Inspection: Catch hidden issues before they become costly problems.
Manual Regeneration: Do as needed if water isn’t soft—acts as a quick fix.
Follow Manufacturer Guidelines: Helps maintain performance and protect warranties.
Offering water softener maintenance as part of your service plans ensures better performance and longer system life.
We recommend HVAC maintenance twice a year—once in the spring for cooling and once in the fall for heating. This keeps your system efficient and prevents costly breakdowns.
Most systems last 12–15 years, though regular maintenance can extend their lifespan closer to 20 years.
Uneven temperatures, strange noises, weak airflow, and rising energy bills are all signs your system needs service.
Yes. We provide manufacturer warranties of 10–12 years plus workmanship guarantees ranging from 1 to 12 years depending on the installation package.
No heating or cooling, burning smells, loud banging, refrigerant leaks, or system shutdowns all qualify as emergencies.
We offer same-day service and 24/7 emergency repair throughout Tampa Bay.
Costs vary depending on the issue, but typical repairs range from 0–0. We provide upfront, flat-rate pricing.
Most duct repairs cost 0–0 depending on damage and accessibility.
Air ducts generally last 20–25 years. If your ducts are over 15 years old and showing leaks, rust, or poor airflow, replacement is recommended.
Yes. Leaky ducts can waste up to 30% of conditioned air, driving up your energy costs.
We install sheet metal ducts for durability, flex ducts for efficiency and ease, and antimicrobial options for improved air quality.
Every 3–5 years, or sooner if you have allergies, pets, or notice dust buildup.
Uneven room temperatures, high energy bills, whistling noises, or visible gaps in duct joints.
On average, duct sealing ranges from 0–,000, depending on system size.
Burst pipes, overflowing toilets, sewer backups, major leaks, and no running water all require emergency plumbing repair.
Typical emergency plumbing visits cost 0–0, depending on severity and time of day.
Yes. We perform full drain replacement, sewer line repair, and trenchless replacements across Tampa Bay.
Insurance may cover sudden damage, such as a burst pipe, but not wear-and-tear repairs.
Professional drain cleaning in Tampa Bay typically costs 0–0.
Yes. Products like Drano can corrode pipes. We recommend professional cleaning instead.
Enzyme-based cleaners are safe, but severe clogs require professional snaking or hydro-jetting.
Traditional tank heaters last 8–12 years, while tankless water heaters can last 20 years or more.
Lukewarm water, rust-colored water, strange noises, or leaks around the unit.
Replacement ranges from ,200–,500, depending on type and size.
Yes. We install and service both tank and tankless water heaters.
A water softener removes minerals like calcium and magnesium, preventing scale buildup and extending the life of plumbing and appliances.
Installation ranges from ,500–,000, depending on the system.
Softeners remove hardness (scale), while filters remove contaminants like chlorine, heavy metals, and sediment. Many Tampa Bay homes benefit from both.
Yes. Our Therapy Maintenance Plans provide annual tune-ups, water heater flushes, discounts on repairs, and priority scheduling.
Plans start at just /month per system and include exclusive perks.
The Premium Plan includes two AC tune-ups per year, a water heater flush, 10% off repairs, free estimates, and a 60-day drain line guarantee.
Yes. We are a fully licensed HVAC and plumbing contractor in Florida with ,000,000 coverage for your protection.
Yes. We always provide free, upfront estimates with no hidden fees.
We serve all of Tampa Bay, including Clearwater, St. Petersburg, Brandon, Riverview, Largo, and surrounding areas.