Skip to main content

Home Therapist Cooling, Heating, and Plumbing’s Privacy Policy

Effective Date: August 8, 2025

This Privacy Policy applies to all users of the Home Therapist Cooling, Heating, and Plumbing website (“we,” “us,” “our,” or “Home Therapist”) and outlines how we collect, use, store, and protect your personal information.

1. Information We Collect

We collect the following types of personal data when you use our website, book services, or contact us:

  • Full Name
  • Email Address
  • Phone Number
  • Mailing/Billing Address
  • Service Details or Requests
  • IP Address and Browser Info
  • Any information voluntarily provided via forms or messages

2. How We Use Your Information

We use your data to:

  • Schedule and confirm appointments
  • Respond to customer inquiries
  • Send service updates or reminders
  • Process payments or refunds
  • Send promotional offers with your consent
  • Improve site functionality and customer experience

3. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process your data on the following bases:

  • Your consent (for marketing or optional contact)
  • To perform a contract (service appointments)
  • To comply with legal obligations
  • Our legitimate interests (site security, service improvement)

4. Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Payment processors and accounting systems
  • CRM platforms and communication tools (e.g., SMS/email systems)
  • Law enforcement or regulatory authorities when required by law

5. Cookies and Tracking Technologies

Our website uses cookies and similar tools to personalize content, analyze traffic, and improve user experience. You can opt out or manage settings via your browser.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill service-related or legal obligations. Once no longer needed, we securely delete or anonymize the data.

7. Data Security

We use industry-standard encryption, firewalls, and secure data handling practices to protect your information from unauthorized access or misuse.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for marketing
  • Request data portability (where applicable)
  • File a complaint with your local data protection authority

9. Third-Party Links

Our site may contain links to third-party websites (e.g., financing, reviews, scheduling tools). We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not directed to anyone under the age of 13, and we do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the updated effective date. Continued use of our site or services after changes indicates your acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

Home Therapist Cooling, Heating, and Plumbing
5005 W Rio Vista Ave, Tampa, FL 33634
Email: service@callhometherapist.com
Phone: (813) 343-2212