Why $279 and not a free estimate?
Free estimates are how other companies get in your door, then pressure-sell expensive repairs. We charge for the diagnostic because it’s real work (30-60 min of expert time), and we apply it to the repair cost if you approve. You pay once, total.
Is the $279 applied to the repair?
Yes. If you approve any repair over $279, the diagnostic fee is folded into the total. You don’t pay $279 + repair. You pay the repair price.
What if I don't want the repair?
You pay nothing, diagnosis and estimates are always free at Home Therapist. You get a written report of what’s wrong and what parts are needed if you want a second opinion.
Do you charge for estimates on installs?
No. AC installation, water heater replacement, and repiping estimates are free in-home. The $279 only applies to diagnostic/repair service calls.
Are emergency calls more expensive?
No. Same transparent pricing whether you call at 3 PM Tuesday or 3 AM Saturday. We don’t do after-hours gouging.
What about weekend or holiday service?
Same $279. We dispatch live 24/7 including Christmas, Thanksgiving, and 4th of July.
Do I pay upfront or after the work?
After. We diagnose, quote, you approve, we do the work, you pay when we’re done. All major cards + financing available.
What if the tech needs to come back?
If it’s the same issue within 30 days, no additional service call charge. If it’s a different issue, standard $279 applies.
Do you offer free AC tune-ups?
Tune-ups are not free. Value AC Tune-Up is our discounted maintenance visit starting around $89 (part of our Therapy Plans). A full diagnostic service call is the transparent pricing.
Do Home Therapy Plan members pay less?
Yes. Plan members get priority dispatch + 15% off repairs. Value Plan $10/mo, Premium $20/mo, Elite $40/mo (per system). See plan pricing.
Do you charge a service call fee in Tampa?
No. Diagnosis is FREE. We do not charge a service call fee, a trip charge, or a dispatch fee. You only pay if you approve the repair work after seeing the written quote.
What if I need a second opinion?
Welcome to do that. We send you the written quote in writing and you can compare it against any other licensed Tampa Bay contractor. There is no pressure to commit on-site, no expiring “today only” pricing, and no rebooking fee if you decide to come back to us later.
Do you offer same-day service in Tampa?
Yes for most calls received before 2 PM, Monday through Saturday. Emergency dispatch (no AC in summer heat, burst pipe, no hot water with kids in home) gets priority routing within 2 to 4 hours.
What payment methods do you accept?
Cash, all major credit cards, debit cards, personal check, and financing through GreenSky and Wisetack with same-day approval and 0 percent intro options on qualifying repairs and replacements.
What areas do you serve in Tampa Bay?
All Hillsborough, Pinellas, Pasco, and Manatee counties, plus parts of Polk and Hernando. That includes Tampa, St. Petersburg, Clearwater, Brandon, Wesley Chapel, Riverview, Lutz, Land O’ Lakes, Carrollwood, Westchase, Apollo Beach, Plant City, Temple Terrace, Seminole, Pinellas Park, Bradenton, and Palmetto among others.
