Carrier Told a Land O Lakes Family to Wait 6 Months for AC Parts
These Land O Lakes homeowners were looking at more than six months without air conditioning, and not because the fix was complicated. Here is what happened.
What we found on this Land O Lakes job
We got the call because the AC was not cooling. Once we diagnosed it, the problem was clear: the blower motor had failed, and the control board was burned. That is a straightforward fix, replace the motor and the board. The unit is only three years old and still under manufacturer warranty, so the parts should have been covered and quick.
Then we called Carrier. First they said the board was not available and would have to ship from another state, a couple of weeks out. Then came the real problem: the blower motor was back ordered from the factory for six months. The family was left with two bad options, wait six months in the Florida heat, or buy a motor out of pocket that would not be covered under their warranty.
Why this keeps happening
Big brands sell you on high efficiency units and long warranties, but a warranty does you no good if the part is not on a shelf. Parts availability is one of the most overlooked factors when choosing an AC system, and it is exactly why we install brands we can service fast in Tampa Bay. When your AC dies in July, the question is not just is it covered, it is can I get the part this week.
Why would a warranty part take six months?
Back orders. When a manufacturer does not stock enough of a part, it gets built and shipped on the factory schedule, which can stretch to months even when your repair is covered.
What can I do if my AC part is back ordered?
Get a second opinion. Sometimes an equivalent part is available, or a different repair path gets you cooling sooner. We help Land O Lakes homeowners find the fastest safe option.
Which AC brands have the best parts availability in Tampa Bay?
We install the brands we can consistently support with fast local parts, so a covered repair does not turn into a months long wait. Call us and we will walk you through it.
Home Therapist Cooling, Heating, and Plumbing is your local Tampa Bay team for AC repair in Land O Lakes and across the bay. We answer the phone fast, give FREE estimates and FREE diagnosis on service calls, and stand behind our work with real warranties. Licensed HVAC CAC1819196 and plumbing CFC1431159.
Call (813) 343-2212 or see AC repair in Land O Lakes.
